Introducing New Einstein Platform Services for Building AI-Powered CRM Apps

Today’s business users demand the same intelligent and predictive app experiences they are accustomed to in their personal lives. This has been part of the impetus for Salesforce Einstein, which brings advanced AI capabilities directly into the Salesforce Platform. Einstein not only makes many of our CRM apps smarter, it also arms developers with the tools to build their own custom, AI-powered CRM apps.

In March we delivered Einstein Image Classification, which enables developers of any skill level to bring image recognition to their apps. Today we are excited to expand our portfolio of Einstein Platform Services, enabling developers to create custom deep learning models from unstructured text and image data, such as customer emails, social media posts and meeting notes.



Developers of any skill level can then easily embed these models into any custom app, empowering business users to harness these vast unstructured data sources to gain valuable customer insights and deliver meaningful, predictive experiences.

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