No matter where you look, the world of wealth management is changing. Clients are developing new and different expectations for their relationships with financial advisors. New companies are rapidly inventing solutions to meet those expectations, including high-touch, digital approaches to communication that fall outside the way the advisor-client relationship has been managed in the past.
Combine new client expectations with a shift in engagement models and you’ve got a new era in financial services: an innovation-driven landscape populated with a new, technically-savvy generation. Executives know they need to adapt to keep up, but figuring out how to get started can be a serious roadblock. We’ve taken a close look at the changing landscape and created three steps you can use today to help your firm better understand and adapt to the culture of innovation that is reshaping the wealth management industry: